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4 Ways to Improve Your Communication Skills as a Receptionist/Administrator

As part of Southside Staffing’s ongoing support for the Australian Kookaburra Kids Foundation, we are coordinating a golf and dinner event. About this Event As the first point of contact for both current and potential clients, Receptionists and Administrators are vitally important team members for any business, and people with the right expertise are in high demand amongst employers. Strong communication skills, in particular, are essential for success in this profession and will be one of your biggest assets when looking for a new job opportunity. If you’re aiming to grow your career and boost your chances of landing the best Administration and Receptionist jobs on the market, here are our best tips on how to improve your communication skills at work. 1. Understand Who You’re Speaking To As an Admin or Receptionist, you are the person who sets the tone for the relationship any new client or customer is going to have with the company. That’s why it’s important to understand the people you’re dealing with from the moment you meet. Just by talking with someone for a few minutes, you can learn a lot. Where possible, try to find out what their temperament is like, what their perception is of yourself and the business, and what kind of communication style they prefer (e.g. do they want just the facts, or do they [...]

By |2019-09-26T08:11:04+10:00September 11th, 2019|0 Comments

Why are Distribution Jobs Moving to Western Sydney?

While Southside Staffing has long had a reputation within the Shire, recent changes in the local market has prompted an expansion. It’s no secret that Western Sydney’s job market is booming, so it was only a natural decision for us to turn our attention to business in these areas. It’s a shift that’s been happening for a few years now, but increasingly, we’re seeing more and more businesses uprooting operations and shifting west. Why is this happening? In a lot of cases, it’s driven by the need for larger facilities and better transport connections, with areas like Prestons, Eastern Creek, Erskine Park and Moorebank to name a few, being transformed into logistics hubs. What does this mean for candidates? Most significantly, those looking for distribution jobs may need to extend their search beyond the Shire for future opportunities. From what we’re seeing in the market, this is where the job growth is most prominent (unemployment levels are as low as 4.5% in Western Sydney), particularly when it comes to roles like forklift drivers, LO operators and warehouse pickers. With the well-publicised skill shortages creating supply problems, the flipside is that there are almost endless opportunities in the industry. So, what’s in it for people that a) choose to commute or b) move themselves closer to Western Sydney jobs? Obviously, there are various reasons why [...]

By |2019-08-07T15:01:27+10:00August 7th, 2019|0 Comments

Personal Branding for Jobseekers: How to Get it Right

These days, when you apply for a job, one of the first things employers will do is look at your social media profiles. We hear the horror stories all too often – people missing out on jobs because the employer has gone online and seen something that has caused them to instantly remove the candidate from the shortlist. This is where we see the true importance of personal brand when you’re looking for a job; you need to present yourself in a professional manner, both in person and online. Throughout my recruitment career, I’ve seen many examples of personal branding for jobseekers (the good, the bad and the ugly), so here are my tips on getting it right. Developing Your Personal Brand Online What employers see on social media can make or break the outcome of a job search. While positive and professional-looking content can create a good impression, it’s the negative things, such as unfortunate images from parties, venting about past employers or controversial comments, that tend to stand out the most. Candidates need to be more aware of what they’re posting on social media – whether that’s LinkedIn, Facebook, Twitter, Instagram or anything else; whatever the medium, everything you share publicly online contributes to building a personal brand in one way or another. To get an idea of how you’re currently coming [...]

By |2019-07-31T15:04:08+10:00June 24th, 2019|0 Comments

How to Break the Ice at a New Workplace

You made it through the recruitment process successfully, and now it’s time to start the new job you worked so hard to get. As exciting as the first day is, the thought of meeting new co-workers often leads to anxiety as well. One of the most important, and often most stressful, aspects of starting off on the right foot is knowing how to connect with new colleagues in your company and begin building new relationships. To help you make a great first impression, here are our top tips on how to break the ice at a new workplace. Be the First to Introduce Yourself As tempting as it may be, the first day is not the time to hunker down and keep to the background. To make a good first impression, it’s important to make the effort to be the first to say “hello” and introduce yourself. Even though an induction or office tour often provides the opportunity for a quick greeting, try not to rely on these alone – if you get the chance, engage in conversations at the coffee machine, lunchroom or when asking something from another team member. Knowing what to say on your first day at work can be distressing, however, if you prepare a ‘go-to’ introduction ahead of time, you’ll find you can seamlessly connect with new colleagues. Practice [...]

By |2019-05-17T07:39:30+10:00May 17th, 2019|0 Comments

How to Move up the Career Ladder Within an SME

Are you ready to take the next step in your career? Many of us are gunning for advancement in our current roles, but opportunities aren’t always easy to come by, especially when you work for an SME. Whilst moving on to a larger organisation is always an option, it’s not the only way to step up. Smaller businesses offer their own unique possibilities for professional growth – if you know how to find them. Climbing the career ladder in an SME often means looking beyond a job title or promotion to find alternative paths for progression. Whilst having a linear career trajectory was commonplace in the past, we’ve now evolved from a corporate ladder to a corporate lattice— where a professional’s career trajectory may not always be linear, but instead, diagonal or horizontal. With this in mind, here are our top career growth tips to help you identify your next step when working for an SME. Be Pragmatic Firstly, it’s important to have realistic expectations and stay open-minded. A small company with fewer management roles will likely have limited opportunity, and no matter how well you perform, an SME simply may not have the resources to offer a standard promotion. There often isn’t a linear path to move up the ladder within this kind of organisation, so it’s important to be pragmatic and think [...]

By |2019-05-17T07:15:12+10:00April 24th, 2019|0 Comments

Four Lessons Learned From My Time in Recruitment

Southside Staffing recently celebrated it’s 22-year anniversary – yes, 22 years in business! Having joined the company seven years ago, I might have only been here for a part of that journey, but I’ve certainly picked up my fair share of lessons along the way. In fact, with the constant change that shapes the recruitment game, I’m always learning. With this in mind, I wanted to share my experience and bring you four of the greatest lessons I’ve learned from my time in the industry. 1. Communication is Everything I have often joked that if I could wallpaper my room with one word, it would be communication. This is huge in recruitment, but it’s also something I’ve seen people forget all too often. As a recruiter, I believe that a large part of my role is not to sell a service, but simply to facilitate communication between candidates and employers. If you have certain priorities, share them. If something changes during the process, tell us. That way, you’ll keep your recruiter up-to-date and allow them to help you navigate the stages successfully. 2. Run Toward Technology, Not Away From It Technology has come a long way in recent years, and has driven significant change not only in recruitment, but in almost every industry we work in. I’ve made a conscious effort to explore the [...]

By |2019-02-25T05:41:46+10:00February 25th, 2019|0 Comments

What employers have no right to ask

Employers use a job interview as a way to work out how suitable you are for a role and an interview is an ideal opportunity for you to discuss your skills and expertise. But what kind of questions are recruiters and hirers allowed to ask? The purpose of a job interview is to determine whether you are the most appropriate person for a particular role. The questions you are asked should relate to your ability to perform the inherent requirements of the role. Questions that employers can’t legally ask Questions that dig for information beyond what is relevant to the role are not acceptable. Examples of questions that legally cannot be asked are: Are you in a same-sex relationship? How old are you? What’s your ethnic background? What religion are you? Are you pregnant or planning to start a family? Who do you vote for? Do you have a physical or mental disability? What you can do if you are asked a question that you think is illegal Regardless of whether a question is illegal or not, when you’re eager for a role, it’s hard to refuse to answer a question. If an interviewer steps out of line and asks an unlawful question, politely decline to answer the question on the basis that the answer is not relevant to your ability to perform the [...]

By |2018-07-18T14:51:55+10:00July 18th, 2018|0 Comments

How To Write a Winning Resume

Make the person's job reading your resume easier by showing a clear match between your skills and the job requirements. Clearly demonstrate how you meet the key skills, experience and attributes the employer is looking for. Emphasise your most relevant strengths and eliminate details that are unrelated to the position. Use similar key words in your resume to those used in the job description to create a link in the mind of the reader. Focused on Achievements Highlighting key responsibilities is important, but don’t list your daily workload. Your resume should focus on the unique accomplishments that make you stand out. Show how you contributed to the organisation; did you save money or time, exceed targets, solve problems, improve processes, or attract new customers? Where possible, quantify how you added value with numbers, percentages or dollar amounts. Compelling Reading The tone of your resume should be enthusiastic, upbeat and professional. Put your strongest and most relevant points first, using action words such as ‘completed’, ‘developed’ and ‘managed’, and superlatives such as ‘first’, ‘best’ and ‘highest’. Presenting your accomplishments honestly but confidently using high impact words will help them stand out and make your resume more compelling. Structured Correctly Centre your contact details at the top of your resume. Include your name, address, phone number, mobile number and email address. Next, list the relevant education [...]

By |2017-11-21T11:28:13+10:00November 21st, 2017|0 Comments

What Jobs will disappear first and who will it Impact Most?

A recent article by “INDEED” discussed “Which Generation is Most at Risk of Losing Work through Job Automation? Broadly speaking - management, professional and service occupations fall into the non-routine category while - sales, administrative, construction, transportation, production and repair occupations are considered routine. So which generation shows the most interest in jobs which are more susceptible to automation? Millennials and Generation Xers are significantly more interested than boomers in cognitive occupations.  The younger job seekers tend to be more interested in jobs that involve a lower degree of routine tasks, a characteristic that often makes them harder to automate. The majority of job seekers in all three groups under consideration – Millennials, Generation X and Boomers – show interest in some routine occupations. However, the two end generations (boomers and millennials) show significant differences in taste Boomers tend to be 49% more likely than millennials to show interest in a wider range of routine manual occupations that include installation, construction, maintenance and repair, transportation and materials moving, as well as personal care occupations. With the exception of Personal Care, these occupations fall into the group of jobs most associated with a high likelihood of automation in the future. Millennials have an above average level of interest in jobs in office administration and food preparation (routine) as well as arts, education and the life, physical and social sciences (cognitive). With [...]

By |2017-09-14T14:38:58+10:00August 16th, 2017|0 Comments

To Disclose a Claim or Not to Disclose a Claim

When considering employment, if a prospective employer does NOT ask you if you have previously had any workers’ compensation claims or have previously suffered any injuries which could affect your ability to work, you do not have a strict obligation to disclose any injuries to them. However, with today’s legislation, in the modern workplace, both employers and employees have an equal obligation to ensure the health and safety of ALL workers whilst at work. So as a matter of workplace health and safety, if you have an injury or condition which might affect your ability to do the job safely (whether you have lodged a workers’ compensation claim in relation to it or not), some may argue that you SHOULD disclose that injury or condition to the prospective employer even if they do NOT specifically ask you about it. If the prospective employer refers you for a pre-employment medical, the doctor SHOULD ask you about any existing or previous injuries which could affect your work, and you SHOULD disclose those injuries (although not necessarily whether you claimed workers’ compensation or not). The overriding issue should be the safety of yourself and other workers at your workplace.  If you have an injury which may affect that, then you SHOULD disclose that injury to your prospective employer. The prospective employer should NOT be asking whether you [...]

By |2017-09-08T15:28:09+10:00August 15th, 2017|0 Comments